Please Read Before Purchase
SHIPPING POLICY
Hi! Here is a little more information for you. If you have any questions, please send me an email at SassqueenCeramics@gmail.com.
All of our orders are carefully packaged and shipped within 5 days unless otherwise noted. If you are local and would like to arrange a pick-up please let me know.
Most orders are shipped via USPS. You will be notified upon purchase of the exact shipping date and will be notified again when the item(s) ship, and I will send you a tracking number.
We do ship internationally. International orders will ship via USPS Priority Mail International, unless noted otherwise. The buyer is responsible for duties, fees, or taxes or any additional costs.
Please make sure that we are shipping your order to a correct address and a secure location. We are not responsible for undeliverable/stolen or lost packages.
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RETURN & EXCHANGE POLICY
I want you to love the piece you purchased as much as I did making it for you. If you receive your piece and do not like it, please contact me 3 days from delivery and ship back within 10 days. After 10 days, all sales are final. Return shipping is not included in refund and the piece must arrive in the original condition.
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If a piece arrives to you broken or damaged, I am happy to replace it for you or grant you a full refund. Please notify me immediately and send photos of the piece and the box. I will send you a label to ship the broken piece back to me.